PRIVACY POLICY

1. Who We Are

Axon ("we", "us", "our") is an AI automation and business infrastructure company operating in India. We build WhatsApp automation systems, AI chatbots, ad funnels, and workflow automation for businesses across India. Our website is axon.agency.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

2. Information We Collect

We collect the following types of information:

• —Contact Information: Full name, email address, and WhatsApp number when you submit the audit booking form or any lead capture form on our site.
• —Business Information: Business name, sector, city, and operational challenges you describe when booking an audit.
• —Usage Data: Pages visited, time spent, browser type, device type, and IP address collected automatically via analytics tools.
• —Cookies: We use cookies for analytics, session management, and ad tracking. See Section 6 for details.

3. How We Use Your Information

• —To contact you via WhatsApp or email to confirm and conduct your free audit session
• —To send transactional communications about your booking or project
• —To improve our website, services, and marketing based on usage patterns
• —To comply with applicable legal and regulatory obligations under Indian law

We will never sell your personal information to third parties.

4. Data Storage and Security

Your data is stored in secure cloud infrastructure. We use industry-standard encryption (TLS) for data in transit and access controls to limit who can view your information internally.

We retain your data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. If you request deletion, we will remove your data within 30 days, except where retention is legally required.

5. Third-Party Services

We use the following third-party services that may process your data:

• —Resend: Transactional email delivery for booking confirmations.
• —Meta (Facebook) Ads: We use Meta Pixel for ad campaign tracking and remarketing. Meta may collect data per their own privacy policy.
• —WhatsApp Business API: We may communicate with you via WhatsApp. Messages are subject to Meta's WhatsApp Business Terms.
• —Vercel Analytics & Hotjar: Website usage analytics to improve user experience.
• —Neon (PostgreSQL): Secure database for storing booking and lead data.

6. Cookies

We use cookies to operate and improve our website. Types of cookies we use:

• —Essential cookies: Required for the website to function.
• —Analytics cookies: Help us understand how visitors use the site (Vercel Analytics, Hotjar).
• —Advertising cookies: Meta Pixel for ad measurement and remarketing.

You can disable non-essential cookies via your browser settings. Doing so may affect your experience on the site.

7. Your Rights

Under the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023 (India), you have the right to:

• —Access the personal data we hold about you
• —Request correction of inaccurate data
• —Request deletion of your data
• —Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at privacy@axon.agency.

8. Children's Privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of our website after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at: